Do you have a question concerning Ticketcorner.Light? Here is where you'll find frequently-asked questions and our answers.
- How can account details be changed?
Changes to your address or bank details should be sent via the contact form to our support team.
- From when can events be sold?
After submitting your registration, our sales team will process your request. In the meantime, please add your bank details in your account and therefore prepare everything for later event settlement. As soon as you receive confirmation of your registration from us, you can publish your events for sale.
- Which data still needs to be added?
You can add and save your bank details in the «My Profile» section. To do this, click on your user name in the menu or directly on «My Profile». Here you will find the data for your registration request and the input form for your bank details.
- Can a seatmap booking be set?
Yes. With our seatmap editor, you can easily create your own seatmap and offer your ticket buyers both seatmap booking and best seat booking. To do this, simply activate the seatmap function in the «Venue» section when creating the event.
- Which data must be stored in the event information area?
In the first step of creating an event, you define the framework data and description of your event. Event title: In addition to the title, you can also use the header and subtitle for further information such as the programme title, presenters, etc.
To make the initial creation easy for recurring events, you can inherit images and text data out of your event series.
- How to set event date and time?
Define the date and time of your event. You can also define an access time.
- How simple is adding a venue?
First check whether your venue is already available in the list. To do this, simply enter the name or city into the search box and display the results. Can't find your venue? Then click «Create new venue» and enter the desired address.
- How can different price levels be set?
Alongside the «Normal price» per seating area, you can add other price levels, each with an individual designation. These price variants can be used, for example, for VIP, Early-Bird tickets or discounts. You can save up to 10 different price levels.
As an option, every price level can be offered with a limited term or a freely selectable ticket allocation.
Here, you can decide the sales channels in which your tickets are to be sold. Choose between: Own ticket shop and the Ticketcorner network.
- How does price calculation work?
The sales prices you define form the basis of the ticket fees and settlement after the event. Simply enter the sales prices and the basic prices (= the promoters revenue) are calculated completely automatically.
- What do I need to be aware of when specifying rights of use?
Integrating information of the copyright owner (photographer, designer, etc.) is optional.
Please ensure that you unequivocally hold the required rights for the intended purpose (e.g. through a contractual agreement with the relevant rights holder).
- Which image formats will be best?
In Media, upload an image for your ticket shop (rectangular in 16:9 format) and an image for presentation in the Ticketcorner network (square). Save a picture, ideally uploaded as a png or jpg file.
For optimum display of the rectangular image, it should be uploaded in the format 1920 x 1080 pixels. The ideal size for the square image is 500 x 500 pixels.
- How to publish an event?
After you have provided all the event details, simply click on «Publish» and check all the information.
You event is not published until you click on «Confirm». Selling can then start immediately in your ticket shop.
Alternatively, you can also change the event status in the event view of your saved event to «Publish», check the event details again and then confirm.
- Publish event despite giving start of advanced selling?
If you have added a date for the start of advance selling to your event, customers can only buy tickets from this time on. You should therefore publish your event ideally immediately after completing your entry, so that you can deal completely with further organization – ticket selling will then start automatically at the set time without any need for manual intervention on your part.
Important: Advance selling will only start automatically for an event with the status «Published»!
- When is the event, including the picture and descriptive text, available on ticketcorner.ch?
As soon as you have published the event and enabled the Ticketcorner network option, the event is processed promptly by our e-commerce team, which includes a (quality) check of the content. It is important that your image allows square cropping and that you have not integrated any text into it.
- When is the event available at ticketcorner.ch?
As soon as you have published the event and enabled the Ticketcorner network option, the event is processed promptly by our e-commerce team, which includes a (quality) check of the content.
As a rule, your event will appear on ticketcorner.ch the following day, and it can be booked from that date.
- From when are tickets available in the outlets?
As soon as you have published the event and enabled the Ticketcorner network option, the tickets will also be available to the reservation offices after a brief update period.
- How can sales be stopped?
To stop sales manually, click on «Edit event». In the «Schedule»-Area, you can set dates for «Sales start» and «Sales end». Now you choose a time-slot just a few minutes in the future and save these changes. The sales will now be automatically stopped by reaching that time.
You must leave your event in the «Published» status in order to ensure that you can carry out admissions easily using the EVENTIM.Access Scan App.
- How can sales be blocked temporarily?
Select the event you wish to block from the list of «Published events» and open the event details page. Reverse the release of this event by setting the status from «Published» to «Blocked» in the drop-down list at the top right and confirming your action. If sales can be restarted, select the «Published» status in the same way.
Note: If your event is in the «Blocked» status, no access checks can be carried out with the Scan App, since all the tickets are notified as «invalid».
- How can sales be started?
If you have provided all of the information about the event and tickets, you can use the «Publish» button to start sales via your online shop. If the Ticketcorner network is enabled simultaneously, the event will also be available to outlets after a brief update period. Processing by our e-commerce team therefore takes place in real time, so that your event can also be booked on ticketcorner.ch.
- What sales channels are available?
Use beside the ticket shop the selling power of the Ticketcorner network, which includes the ticketcorner.ch internet platform and all of the familiar reservation offices nationwide.
- How can the number of tickets for sale be changed?
Select the relevant event from the list of «Published events» and open the event details page. Click on the drop-down list for the «Edit event» button at the top right to edit all event information.
Now you can either limit the various price levels (save under «Prices») or limit the entire area (find it under «Location»).
Important: If you are working with a limit on price levels, always check the saved allocations in the price level and location if you are increasing the allocation.
- How can data be changed even after an event has been published?
Select the relevant event from the list of «Published events» and open the event details page. Clicking the «Edit» button at the top right shows first of all the event information and then clicking «Save and continue» shows the ticket information. Changes are basically possible, however they do not apply to tickets that have already been sold. This should especially be borne in mind when making subsequent price changes.
- How can I change my event to a different venue?
To change your event to a different location, please follow the following steps:
- Contact us via the contact form to let us know about the change. Afterwards we will inform your customers.
- Add another hint in the beginning of your event text «Attention, the location of this event was changed to XXX. All tickets remain valid».
- Set the limit of available tickets equal to the number of actual sold tickets.
- Please create a new event in the new location and publish that.
Please note: We can not contact customers who bought their tickets at a box office to inform them.
- How can I move my event to a different date?
To move your event to another date select the relevant event from the list of «Published events» and open the event details page. Click on the drop-down list for the «Edit event» button at the top right and simply change the event date within the «schedule» area.
After saving the changes, we will inform all customers that can be reached about the changes.
- What do I need to be aware of if an event is cancelled?
If your event cannot go ahead and has to be cancelled, please take the event off sale immediately. Select the event affected from the list of «Published events», open the event details page and in the drop-down list at the top right set the status to «Cancelled».
Once this status changes, any tickets already sold can be cancelled , the customers informed (except for customers who bought tickets via an advanced ticket office) and refunds made to end customers.
Cancelled events cannot be published again.
- How can customers of advanced ticket offices return their tickets if an event is cancelled?
Unfortunately, because we do not have any contact data for these customers, we cannot reach them. These customers need to contact Ticketcorner Customer Services in writing or by telephone.
- What is a Facebook event?
You can publish an event created in your Ticketcorner.Light account directly on your Facebook page. Simply connect your Ticketcorner.Light account with Facebook. All data about your event that you have already entered in Ticketcorner.Light will be automatically transferred to Facebook. Your customers will be redirected directly from Facebook to your ticket shop.
- What do I need in order to use it?
You need a valid Facebook account. An active Facebook page must be linked to this account, e.g. your promoter page. You need administrator rights for this Facebook page to be able to publish your event there.
- How do I create my Facebook event?
After publishing your event, go to your event detail page and click the «Create Facebook-Event» button. First connect your Ticketcorner.Light account with your Facebook account. Then select the Facebook page where you want your event to be published. At least one page must be selected for the link to Facebook to work. In the next step, give Ticketcorner.Light permission to manage your page. Set the button here to «Yes» so that the link with Facebook works properly.
Now you can upload an image and enter an event description specifically for Facebook. Select a Facebook event category in which you want your event to be found. One last click on «Create Facebook-Event» and you are done.
- What does «Revoke connection» mean?
It means that you delete the connection between your Ticketcorner.Light and your Facebook account. In this case your events will no longer be visible on Facebook. If you just want to pause editing your event, just click on «Logout». The connection with your Facebook account will stay active and your events remain visible on Facebook. To continue editing your event, just log back in.
- How do I update my event after publishing?
If you make changes within your event, you need to synchronise Ticketcorner.Light and Facebook again. Click on «Update Facebook-Event» to submit the updated information from Ticketcorner.Light to Facebook.
- What happens if I pause sales in Ticketcorner.Light?
In this case nothing changes on Facebook. Your event will remain visible with an active link to your ticket shop. Your customers will see in the ticket shop that tickets are not available.
- What do I need to consider when cancelling an event?
1. Cancellation on Facebook
When cancelling an event on Facebook, your customers will also be notified there. You keep access to your Facebook event page, but you cannot edit it anymore. The cancellation will be documented on your Facebook event page within Ticketcorner.Light. Changes are no longer possible here either. Cancelling your event on Facebook neither affects the status of your event in Ticketcorner.Light nor the purchasing process of tickets.
2. Deletion on Facebook
If you delete an event on Facebook, you no longer have access to it. This does not affect the status of your event in Ticketcorner.Light and does not lead to a cancellation within Ticketcorner.Light.
3. Cancellation in Ticketcorner.Light
If you cancel an event within Ticketcorner.Light, it does not affect your Facebook event. You need to cancel your Facebook event separately.
- What is the Express Check-out?
The Express Check-out is a slimmed-down version of the regular checkout within your ticket shop. The entire purchasing process from ticket selection to payment takes place on one page. The data that the customers need to enter during payment is reduced to a minimum in order to make the purchase process as simple as possible. Once the purchase has been completed, the ticket is immediately displayed on the customers’ smartphones, allowing them to go directly to the entrance and have the ticket scanned.
Your customers can only access the Express Check-out by scanning the express QR code. Your normal ticket shop will continue to run in parallel.
- When do I use the Express QR code?
The Express Check-out has been developed for the use at the box office to reduce the waiting time for your visitors or to completely digitise the box office. Simply download the Express QR code from the event details page and place it in the entrance area of your event. Your customers scan the code with their smartphone, buy tickets for this event online, and can go directly to the entry and have the ticket scanned.
- Does the Express Check-out also work with event series?
Yes, you can download the Express QR code from the detail page of your event series. This code will take your ticket buyers directly to the event series. The next upcoming event in your series is automatically highlighted so that your visitors find the right event straight away and can buy their tickets. This way you don't need to replace the QR code at the entrance for each event.
- How is the online shop integrated into your website?
After publishing your event, the «To the online shop» button takes you directly to the relevant event page in your online shop. Simply integrate this link into your website and you can start selling your first tickets.
Alternatively, you can also link to the summary of all your events. To do this, in an online shop for your event, just click at the bottom left on «Select event» to view all the events that you have published.
All new events are automatically added to this summary.
- Which types of delivery are available in the online shop?
Immediately after their booking, your customers receive a print@home ticket as a PDF file via e-mail or also directly for downloading on the order confirmation page.
- Which payment types are available?
Your customers can pay by credit card (Mastercard and Visa) and TWINT.
- Who can your customers contact if they have questions about their order?
For enquiries about order and payment processing, your customers can contact our support team via the contact form in the online shop.
- What happens after the event?
After holding your event, give us your approval to start the settlement process. To do this, choose the relevant event from the list of «Expired events», open the event details page and set the status to «Finished» in the drop-down list at the top right. When the event is finished, no further bookings, and in particular cancellations, are possible.
- When will my event be settled and paid out?
If you have set the status of your event to «Finished», settlement will take place within 5 working days. You can download the report on the event page by clicking the button «Download settlement». For pay-outs, we will use your bank details which you have stored under «My Profile».
Cancelled or postponed events are not included in this and will only be billed once any cancellation claims on the part of ticket buyers have been resolved.
- Where can I download the settlement?
You can download the report on the event page by clicking the button «Download settlement».
- Who should I contact if I have queries about settlement?
If you have any queries about settlement and pay-outs, our support team will be happy to help. Simply send us your enquiry and event details via the contact form.
- What is an event series?
You can use an event series if you have an identical event on different dates. With this feature you can automatically apply several event data in each of the event dates without any manual tasks. Therefore you can either apply event description, location and / or the event images.
You personally decide which of these elements may be applied to every event.
- Which events should be created in an event series?
Basicly this feature helps you to organize recurring events that take place on different dates. You only need to fill in the event details once and can apply them to all event dates.
- How does access control work?
Every ticket has a unique barcode or QR-Code, that can be scanned with our free Scan App. After scanning a ticket, there will be a pop up that shows you whether the ticket is valid or not.
- What are the system requirements for the app?
Android: At least Android 5.1
iOS: At least iOS 9.3
- How to configure the Scan App?
First click on «Admission» in your Ticketcorner account and download either the config PDF of a specific event or of all your events within the next 30 days. Then open the EVENTIM.Access Scan App on your mobile device and scan just one of the recently downloaded QR codes with each device.
Attention: After the configuration has succeeded, you need to synchronize the ticket data. This process can only be started within 12 hours before the event date. For downloading ticket data, your mobile device has to be connected to the internet.
- How does the ticket validation process work?
After successfully configuring the Scan App and downloading the barcodes, you have the ticket data of every consumer in your Scan App. During scanning, the app checks whether the ticket is valid and if it has been already redeemed. If the ticket is valid and has not yet been redeemed, then the message «Ok, Zutritt gewährt» will appear.
If the barcode is illegible, you can also enter it manually. Simple tap on the keyboard on the upper edge of the app, enter the barcode manually and confirm with «Ok».
- Is it possible to scan offline?
Sure, there is no need to have an internet connection while scanning. But please note, that it’s necessary to be online within the configuration process.
In addition to that: If you are scanning offline with more than one device, the devices won’t be able to synchronize the already scanned tickets to each other.
- When can I start to synchronize the ticket data?
The synchronization can only be done within 12 hours before the event start.
To make sure, that the process will succeed, please connect your mobile device to a wifi.
If you prefer to scan offline, please make sure not to start the synchronization before the ticket sale is finished.